Terms & Conditions

PROMOTION INFORMATION

Any product purchased during a promotion related to a “gift with purchase” can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.

ORDERS & CANCELLATIONS

An agreement for Rosa Vila, LLC (“Seller”) to sell goods to you (“Purchaser”) is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller’s charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

GIFT CARDS

Rosa Vila eCards and physical gift cards can be redeemed online or in any Rosa Vila Retail Location. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card.

Rosa Vila will not replace lost or stolen gift cards without satisfactory proof of purchase.

FREE GIFT WRAP

Customers can receive free gift wrapping on all online orders. Any order containing a gift message will be packaged in special Rosa Vila boxes. Please note that only orders containing a gift message will receive gift wrapping.

TERMS AND CONDITIONS OF WEB STORE PURCHASE

By purchasing goods from Rosa Vila, LLC you are entering into a legally binding agreement with our company on the following terms. Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days.

WARRANTY

Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.

Rosa Vila, LLC is not responsible for lost or damaged jewelry after delivery has been accepted.

AUTHORIZED RETAILERS AND PRODUCTS

There is a lot of fraudulent activity that takes place over the internet, so if it seems too good to be true, it probably is. The only way to guarantee that you are purchasing authentic Rosa Vila products is to buy directly through our website or one of the Rosa Vila Stores.

To report possible knockoffs, please email contact@rosa-vila.com.

PRIVACY POLICY & DISCLAIMER

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. 

We collect personally identifiable information through communications with you or through the Rosa Vila website, whenever you interact with Rosa Vila online. Some examples include:

• Creating an account on the Rosa Vila website
• Purchasing product on the Rosa Vila website